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Troubleshooting & FAQs

I changed the text, but the video still uses the old version

Update narration, avatar speech, 3D text or captions, then include the change in your finished tour.

In this guide

First, identify which words are wrong

The words you hear and the words you see can come from different places. For example, changing a caption from “Three bedrooms” to “Four bedrooms” does not change a recorded voice saying “Three bedrooms”. Use the row that matches the problem.

Which kind of text did you change?
Words in the videoWhat to updateAI-credit cost
The tour’s spoken narrationGenerate or update the voiceover, wait for it to finish, then Apply the changes.Depends on the script length; check the amount beside the generation action.
A presenter speaking in one sceneEdit the Avatar script and use Change the avatar voiceover, then apply.20 AI credits for the speech change; a new avatar clip is a different action.
3D letters inside a room or above a propertyCorrect the wording in 3D Text and generate another image or clip, then apply.10 AI credits for a still image or 50 for an animated result.
An ordinary caption over a sceneEdit the scene’s Caption, finish saving the field, then apply.No new AI generation charge.

If the tour still says the old script

If Apply is disabled and the app asks you to update the voiceover, finish that step first. Cancel script changes discards the pending script edits; use it only if you want to keep the earlier script.

  1. Open Voiceover. If the script is read-only, choose Modify before editing it. For scene-by-scene corrections, use the Voiceover script fields in Editor.
  2. Check the voice, language and pronunciation settings as well as the wording.
  3. Use Generate voiceover in the Voiceover tab, or Update the voiceover when the scene editor offers it. Review the displayed cost first.
  4. Wait for both the audio and its matching to the scenes to finish. Listen to the new voiceover before applying the tour.
  5. Select Apply the changes, wait for the finished video, and listen at the exact point you corrected.
Examples of narration generation cost
Script lengthAI credits
500 characters4
1,000 characters8
2,000 characters16
Update the narration before applying the tourExample
  1. Update the voiceover generates speech for the corrected script.
  2. Cancel script changes keeps the earlier script instead.

If the presenter says the old introduction

The presenter’s speech belongs to that avatar clip. The tour’s main voiceover is separate. Changing the main narration or an ordinary caption does not change what the presenter says.

Changing speech on the existing avatar costs 20 AI credits when the replacement succeeds. Creating a new presenter clip uses the separate amount shown by the avatar tool.

  1. In Editor, find the scene containing the presenter. Edit its Avatar script and click outside the field.
  2. Choose Change the avatar voiceover, review the script and voice in the window, and check the credit amount.
  3. Wait for the replacement speech and mouth movement to finish. Play that scene with sound.
  4. Apply the changes and review the full tour.
Change the speech on an existing avatarExample
  1. Select the voice for this presenter.
  2. Change the voiceover starts the replacement; review the cost underneath.

If generated 3D letters are wrong

  1. Open the affected scene’s 3D Text tool.
  2. Correct the wording and placement. Keep the message short and check the spelling.
  3. Choose a still image or an animation and review the generation cost.
  4. Generate once, inspect every letter in the result, then apply the changes.
Choose where the 3D words appearExample
  1. Choose Specify Location to place the words yourself.
  2. Describe a position that leaves the property visible.

If an ordinary caption is wrong

Ordinary captions do not need new voice generation. If the same fact appears in narration or a generated image, update those separately.

  1. Open Editor and find the scene.
  2. Change the Caption text and click outside the field to finish the edit.
  3. Check that Add captions is enabled if you want the caption to appear.
  4. Apply the changes and review the updated video.
Edit the caption and its positionExample
  1. Move the caption away from a key property feature.
  2. Edit the wording, then click outside the field to save.

Check the updated video, then download it again

An individual audio or scene preview confirms only that part. Play the finished tour after applying. If the tour is correct but the file on your phone is old, download the new version and open the newest file.

If the new audio or clip itself still contains the old wording after completing these steps, stop repeating paid generations. Contact support with the project link, scene, wording you expected and approximate time of the attempt.

Review and finish your videoExample
  1. Download the finished video.
  2. Apply your edits to update the finished video.