Contact the VideoTour.ai team
Give us the details that help us understand your question quickly.
In this guide
Get in touch
Use Contact support from this help center to open the VideoTour.ai contact page. Explain what you were trying to do and what happened instead.
Send a clear request from the contact page
- Select Contact support in the help center.
- Complete the contact details and message fields shown, using the email associated with your account.
- Include the project link and a short description of the expected and actual result.
- Submit once and check the confirmation or any error before trying again.
- 1Use the email associated with your VideoTour.ai account.
- 2Describe the issue and include the project link.
Useful details to include
- The email address on your VideoTour.ai account.
- The property or project name and a video link, if there is one.
- The action you were using, such as uploading photos or generating a voiceover.
- The exact message shown, plus a screenshot if it helps.
- Your browser and device, and approximately when the problem happened.
Choose a screenshot that shows the problem
Include the relevant control, status or error message and enough surrounding context to identify the step. For a wrong caption or picture, name the scene or approximate time in the video. A screenshot of the finished preview alone may not show which setting caused the issue.
- 1Open this reminder to review the changes waiting to be applied.
- 2Build the finished video from the saved edits.
An example of a useful support message
“I opened [property or video link] and selected [action]. I expected [result], but the app showed [exact message]. This happened around [time] on [device and browser]. My account email is [email].”
For an account or plan question
Include the account email, what the profile currently displays and the date of the relevant action. A full payment-card number or password is never needed in a support message.
Keep private sign-in details private
Do not send your password, password-reset link or full payment-card details. For a billing question, describe the issue and use your account email so the team can locate the right account.
Keep later details with the same request
If you discover another clue, add it to the same conversation when possible. Include what you tried and whether it changed the result. Keep the project available while support investigates rather than deleting it or repeatedly generating a replacement.
Find the answer to a common account or video question
Ask the in-app support assistant
The assistant answers from the help center. It cannot inspect your account balance, payment, private project or generation job. For a specific missing charge, failed project or an issue that continues after the guide, contact the human support team.
Sign in if the assistant asks you to. Do not paste passwords or payment-card details into chat.
- Open the support chat button in the app, or the assistant on the Contact us page.
- Ask one question in plain language, such as “How do I change the avatar’s words?”
- Follow the linked guide, screenshot or tutorial and check the result.
- 1Start with a common question or open its guide.
- 2Describe the step you need help with; account-specific questions go to email.
Reach the human support team
Email contact@videotour.ai or use the Contact us form. Include your account email, the project link when relevant, what happened and the approximate time.
Keep follow-up details in the same email conversation. The app does not publish a guaranteed reply time, so do not rely on an instant response for an urgent listing deadline.