Troubleshooting & FAQs
Find your video, fix common issues and get a little extra help.
11 step-by-step guidesMy video is still processingKnow what to check while your tour or an individual scene is being prepared.4 min readMy photos will not upload or importCheck the files, connection and listing link before trying again.2 min readMy video has no sound or the wrong audioCheck playback, music, voiceover and the latest finished version.2 min readI cannot find one of my videosCheck your account, library filters and the type of project.2 min readMy download or sharing link is not workingCheck that the video is ready and that you are using the right link.4 min readContact the VideoTour.ai teamGive us the details that help us understand your question quickly.3 min readThe AI added something that is not thereFix invented furniture, warped walls or a camera move that changes the property before you share it.4 min readI changed the text, but the video still uses the old versionUpdate narration, avatar speech, 3D text or captions, then include the change in your finished tour.4 min readI generated an effect, but it is not in my videoCheck whether an avatar, animation or other effect is still being made, available on a scene, or waiting to be applied.3 min readMy video received a music copyright claimIdentify the soundtrack, check its attribution, and replace or remove it before posting an updated version.3 min readMy video shows photos or details from another propertyCheck an unfinished creation draft, listing import and the finished version of an edited tour.3 min read
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