Reset your password or recover access

Request a reset email

1. In the sign-in window, select I forgot my password.
2. Enter the email address of your existing VideoTour.ai account and select Ok.
3. Open the reset email and follow its link.
4. Enter the same new password in New password and Confirm password, then submit the form.
5. After the success message, use Go to the tool and check that you are in the expected workspace.

Request a password-reset emailExample

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If the new passwords do not match

Type the same new password in both fields. Use the eye beside a field if you need to check an accidental character, then hide it again on a shared screen. A mismatch message means the password change has not completed.

If the email is missing

Check spam and junk folders and confirm that you entered the correct account email. If you request another reset, use the newest message. If a link has expired, start a new reset request.

If the reset link no longer works

Return to I forgot my password and request a new link for the same account email. Use the newest message. If the error continues, tell support the account email and exact message; do not send the reset link itself.

If you used the previous app

Use the same account email and reset your password if the old password no longer works. Creating a different account can leave you looking at an empty workspace. If you still cannot get in, contact support and provide the email you originally used.

If sign-in works but your videos are missing

Check the account email before creating another account. Existing projects belong to the account that created them or the relevant organization. Open My videos, clear filters and look for the original listing.

Find the video you want to work onExample

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